To discover usability issues with actual users of new website.
In-person usability testing.
- Conducted and analysed subject matter expert
interviews, online survey, to feed into usability tasks.
- Trained observation team, recruited users, facilitated
sessions in user’s environment where issues and
- Collaborative analysis using K J workshops (like affinity
- Presented results and recommendations to
- Crucial issues were identified that significantly
inhibited use of the website; top issues as aside.
- Usability quantifiably measured as a benchmark for