Usability review of online task-based application

Goal

To identify initial usability issues in beta phase within limited time, budget and access to users. Film industry.

Method

Usability review.

Steps

  • Developed usability checklist appropriate to the application.
  • Stepped through top user tasks.
  • Rated severity, using a standard usability rating scale.
  • Recommended solutions.
  • Presented results.

Outcome

  • 31 issues quickly identified before resource or budget spent on developing less usable features.
  • Eliminated initial usability issues while still in beta.

Sample from report showing issues when user is completing their task